FAQ

Shipping and Delivery

Yes, we ship worldwide.
Once we ship out your order you will receive an email with all your tracking details. Then click on the “Track my Order” page and enter your tracking number.
( https://www.johnbacchiavini.com/track-my-order )
Once an order is placed we need 1 to 3 business days to once to process it and ship it out. If you have ordered a personalized product, we may need an extra day or 2 because of the extra manufacturing process. We do not mail out goods on weekends.
European Union Countries Non European Union
Registered Airmail: 6-8 Working Days Registered Airmail: 10-16 Working Days
DHL Express: 1-3 Working Days DHL Express: 2-4 Working Days
Free worldwide shipping on all orders processed via registered mail.
You have the option for courier service (DHL EXPRESS) but there will be extra costs calculated automatically at checkout based on the product’s weight and delivery destination.
Please be patient. You need to wait for the maximum amount of days per your country's postal system for the products to arrive. In any case, each package entering your country is of your's country's postal system responsibility. If there is a delay in receiving your package you should check with your post office.
EU Countries
Orders delivered within the European Union are free of duty and taxes.

Non-EU Countries
Registered Airmail: Some orders delivered outside the European Union may be subjected to customs duties or taxes. These are charged once your order arrives in your country by your local customs and varies for each country. For more info please consult your local post office prior to placing an order.
DHL Express: If you choose delivery via DHL Express you will be charged a fee for processing the customs clearance papers. This fee varies per country and it is the responsibility of the customer. For more info please consult your local DHL office prior to placing an order.

We are Not responsible:
  • We are not responsible for any duty fees associated with customs when your order arrives in your country.
  • We are not responsible for any delivery delays or others issues associated with your country’s customs offices.
If thats the case, your parcel will be returned to us without the possibility of issuing you a refund. If despite all that you still want your order, we will send it again as soon as we receive it.
We can ship to PO BOXes only if you choose registered post as your delivery method and not DHL courier. We recommend to put down your work address or home address so you can sign for delivery.

Order Information & Issues

Get in touch with us via email ([email protected]) as soon as possible you place your order. Only then we might be able to make any changes or cancel your order before shipping it out. This is not possible with personalized products if processing of the order has already been started based on your personalized choices. For this reason please make sure you are positive about your personalized choices when placing an order.
If you have requested for a change in any of the personalized products such as, a colour change or text or size and the processing of the order has started , we regret to inform you that its not possible to make any changes at all. We can neither do any changes nor cancel your order at this point and for this reason you received the products of your initial order. For this exact reason you should be very certain you are picking out the correct choices for your personalized products.
In this case, please double check all the products ordered in the confirmation email you received upon completing your order. If you still think you have a valid case for thinking of having received less products than what you ordered or faulty products, you can email us ([email protected]). We can neither change your order nor accept a return for incorrectly ordered personalized products.

If you have received a faulty product we will replace it . For more information please click on the RETURNS page.
We have partnerships with professional photographers with a lot of experience and we try our best our pictures to look as close to reality as possible and for the colours and texture to match the real product. We only choose the best leather hides and this is why each leather product is unique different. We can not be held responsible for any colour differences due to your display device because each monitor has different settings and resolutions and maybe it displays colours less vibrant.

Payments & Currencies

1. PayPal
We accept payments via PayPal.

2. Credit Cards via PayPal
We accept payments by all major credit cards via PayPal. When you are ready to pay for your order you will be re-directed to PayPal's website. Click the "Pay with Debit or Credit Card" button. You don't need to have a PayPal account to pay with a credit/debit card.

3. We are accept most major Credit or Debit cards.
Please note that we can only trade and issue invoices in Euros. Your credit card company or bank may make a small commission charge for converting your local currency to Euros.
Sorry, we do not accept cash on delivery as a payment method. All orders have to been paid in full at the time of ordering and before shipping them out.
We only accept payments in EUR. To make it easier to understand each price in your local currency you can click either on EUR , USD or GBP. Upon selection of the preferred currency we provide you with an approximate conversion. When completing an order all prices are then converted back to EUR and you pay in this currency. Please note your transaction will be subject to the Current Currency Conversion, which fluctuates daily, and your bank may charge you an International Transaction Fee.

Return & Refund

Get in touch with us via email ([email protected]) as soon as possible you place your order. Only then we might be able to make any changes or cancel your order before shipping it out. This is not possible with personalized products if processing of the order has already been started based on your personalized choices. For this reason please make sure you are positive about your personalized choices when placing an order.
We always inspect our products prior to sending them out to our customers.

Should you wish to return your order following delivery you may do so by informing us within 14 working days of receipt of delivery. We ask you to let us know about this and to email us ([email protected]) with your order number saying you wish to return your goods. Personalized products can not be returned because all bespoke products are custom made based on your personal choices. For more information please click and read the RETURNS page.
If we have decided that your product is indeed faulty we will replace it from our stock or we will issue you a refund plus any shipping costs associated with your order. Pay attention: We can accept returned faulty products only if you notified us about this the same day you received your order. Products with wear and tear due to misuse will never be accepted as faulty.
If you want to change a colour option (this does not apply to personalized products) please get in touch with us as soon as possible. Once we receive your product we will send out the colour you requested as soon as possible. Your only responsibility is to cover all shipping costs. We can not accept returns of personalized products, because all bespoke products are made to order based on your personal choices. For more information please click and read the RETURNS page.

Product Care

In order to keep your leather goods in excellent condition, you have to follow some rules:

Never use chemical products to clean your leather goods. If you wish to clean your leather goods you can use a dump cloth onto each spot you wish to clean.

You should avoid excess contact with cosmetics, perfumes, lotions and with other stuff that can transfer their colour onto your leather items. Avoid leaving your leather products under direct sunlight and in excessive heat such as on a car's dashboard or near a heater.

Keep it away from moisture and wet conditions and from sharp objects. You should also avoid placing any leather items onto rough surfaces.

Your leather goods are handmade with passion and love using traditional techniques. We carefully choose only the best hides and we subject them to high quality controls. Based on the nature of the leather, it is bound to develop patina overtime. Do not neglect to proper look after your leather goods.